Cancellation Policy

cancellation policy


Cancellation/Rescheduling and Policies:

Last minute cancellations and “No-shows” leave our spa with empty appointment times. We may have also had to turn away other guests that could have enjoyed that appointment time.

In order for our spa to offer the best service possible, a minimum of 24 Hour cancellation or rescheduling notice is required.

Please note, small group bookings and spa packages are subject to a 48 hour cancellation policy.

We ask that you please arrive 10-15 minutes prior to your appointment time. We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests.

You can contact us by calling 647-896-2222 or email to reschedule or cancel within 24 hours to avoid being charged a cancellation fee.

We thank you in advance for your consideration and cooperation.